TwoHearts™ Dating — Terms & Conditions
Effective Date: 4 April 2025 | Version: v2025.04.04
Developer: Deep Lab (PVT) LTD
TwoHearts™, TwoHearts™ Dating and TwoHearts™ Matrimony™ are trademarks of Deep Lab (PVT) LTD.
1. Definitions
- App – the TwoHearts™ mobile application.
- Services – all features, tools, content and functionality offered through the App.
- User / you – any individual who downloads, registers or uses the App.
- Developer / we / us / our – Deep Lab (PVT) LTD, owner and operator of the App.
- TwoHearts™ – the TwoHearts™ brand and any local variants we operate (e.g., TwoHearts Dating-India, TwoHearts Matrimony-Sri Lanka); all variants are governed by these Terms.
- Terms – this Terms & Conditions agreement.
2. Introduction
Welcome to TwoHearts™, a matrimony app connecting adults seeking lawful matrimonial alliances. These Terms govern your access to and use of the TwoHearts™ mobile application ("App") and services ("Services") provided by Deep Lab (PVT) LTD ("we," "us," or "our"). By using the App, you agree to these Terms. If you do not agree, please discontinue use immediately.
Platform Acknowledgement (Apple/Google)
This agreement is between you and Deep Lab (PVT) LTD only, not with Apple Inc. or Google LLC. Apple and Google are not responsible for the TwoHearts™ app or its content. You acknowledge that your use of the App also complies with the respective platform's Terms and Conditions.
3. Eligibility
To use the TwoHearts™ App, you must meet all of the following criteria:
3.1 Age and Legal Capacity
You must be at least 18 years old and legally competent to marry under the applicable personal laws in your jurisdiction
Even if your personal law permits marriage below 18, the App requires all users to be at least 18 years of age as a safety and policy standard
TwoHearts™ strictly prohibits use by minors and enforces a robust Child Safety Policy
3.2 Marital Status
You must be legally unmarried, divorced, widowed, or legally separated in accordance with the personal law applicable to you
If you claim to be separated, such separation must be supported by a valid legal separation or court decree, not merely physical separation
3.3 No Legal Restrictions
You must not be prohibited by any applicable law, court order, or guardianship restriction from entering into a marriage or forming a matrimonial alliance
3.4 Third-Party Profiles
If you are creating a profile on behalf of another person, you confirm that you have their full and informed consent and legal authority to do so
You must also ensure that the individual meets all eligibility requirements outlined in this section and agrees to be bound by these Terms
3.5 Warranty & Termination
By using this App, you affirm and warrant that all eligibility criteria stated above are met. We reserve the right to suspend or terminate any account, with or without notice, if we find or reasonably suspect that any eligibility requirement has been violated or falsely declared. If your account is terminated, you remain responsible for cancelling any active subscription through the relevant app store; we cannot cancel or refund it on your behalf.
4. Registration and Account Security
4.1 Limited Changes to Identity Information
To help prevent fraud and impersonation while allowing limited flexibility, the following core identity fields—Full Name, Date of Birth, Ethnicity, Civil Status, and Country of Residence—can be changed up to two times after completing registration. However, your Partner Preference Country is permanently locked and cannot be changed after account creation.
4.2 Accurate Information
Provide true, accurate, current, and complete information during registration and maintain its accuracy.
4.3 Paid Membership Required
While free users can access basic features, certain enhanced features require an active paid membership.
4.4 Account Responsibility
Keep your login credentials confidential; you're responsible for all activities under your account
Notify us immediately of any unauthorized use or security breaches
Your account is personal and must not be shared with others
4.5 Multiple Accounts and Subscriptions
Your subscription and in-app purchases are tied to your Apple ID or Google account. If you create multiple profiles using the same platform account and/or device:
Subscription upgrades or downgrades may affect all profiles under that account
In-app purchases (e.g., "Add to Spotlight") apply only to the profile where the purchase was made
We strongly recommend maintaining one profile per device and one Google/Apple account per user to avoid subscription conflicts
We will not be responsible for any subscription errors, payment issues, or data conflicts that arise from multiple profile use
5. Use of the App and Services
You agree to use the TwoHearts™ App only for lawful and genuine matrimonial or dating purposes. The following are strictly prohibited:
5.1 Zero Tolerance Violations
Any attempt to upload child sexual abuse material (CSAM), impersonate a minor, or engage in any form of exploitation will result in immediate termination and legal reporting, in accordance with our Child Safety Policy
5.2 Prohibited Content and Conduct
Non-serious use: Using the App for entertainment, harassment, time-passing, or solicitation
Illegal activity: Violating any law in Sri Lanka or your country of residence
Inappropriate content: Posting or displaying anything (including usernames, "about me" sections, or photos) that is:
Misleading, false, or impersonating another person
Offensive, vulgar, sexually explicit, or suggestive
Defamatory, abusive, threatening, or harassing
Promoting casteism, religious hate, or political extremism
Advertisements or spam
Malware or harmful code
Fake or suggestive profiles: Including fake names, altered photos, or usernames intended to mislead or offend
Data misuse: Collecting, storing, screenshotting, or sharing other users' data or images without consent
Automated misuse: Using bots, scripts, or any tools that harm or disrupt the platform
5.3 Horoscope Matching
When you choose to enter birth details, the App combines that information with other users' horoscope data to display compatibility scores and basic astrological insights. The underlying calculations are performed by a vetted third-party service that receives only the birth details required for the algorithm and does not retain your identity. Compatibility scores are offered for information only and do not guarantee relationship success; users are encouraged to consult a trusted astrologer for definitive advice.
We may remove content or suspend accounts at our discretion to maintain safety and platform integrity.
6. Content Ownership and License
6.1 Your Content
You retain ownership but grant us a worldwide, royalty-free license to use, modify, distribute, and display it for Service delivery.
6.2 Our Content
All intellectual property belongs to Deep Lab (PVT) LTD. Do not reproduce or distribute it without written permission.
7. Verification and Authenticity
Users may optionally verify their profiles after onboarding by submitting a selfie and a valid government-issued identity document
Verified profiles are marked with a blue verification tick within the App
Submissions are manually reviewed by our team to ensure consistency between the ID and the selfie
The verification tick confirms identity and photo match only. It does not involve criminal background checks, financial checks, or personal endorsements
We reserve the right to revoke verification at any time if we discover false, misleading, or tampered information
Even for verified users, you must exercise caution. Users remain fully responsible for their own communications, interactions, and transactions
Deep Lab (PVT) LTD is not responsible for any fraud, deception, loss, or harm caused by verified or unverified users
8. Child Safety Commitment
We are fully committed to protecting children from harm, exploitation, and exposure to inappropriate content.
8.1 Minimum Age Enforcement
TwoHearts™ strictly prohibits the use of the App by anyone under 18 years of age. Even if personal or local laws allow earlier marriage, our platform policy requires all users to be 18 or older.
8.2 Zero Tolerance for Exploitation
Any attempt to upload, share, or solicit child sexual abuse material (CSAM), impersonate a minor, or communicate with minors in any way will result in immediate account termination and will be reported to relevant law enforcement authorities.
8.3 Content Monitoring & Reporting
Our moderation team actively monitors user-submitted content, and we encourage users to report any suspicious, exploitative, or inappropriate behavior via the in-app report button or by emailing support@twohearts.dating.
8.4 No Minor Data Collection
We do not knowingly collect personal information from individuals under 18. If we become aware of a user account belonging to a minor, it will be permanently deleted.
8.5 Global Compliance
This policy complies with child protection laws including but not limited to the Children's Online Privacy Protection Act (COPPA), European Union child safety directives, and applicable Sri Lankan child protection laws.
If you suspect any violation of this policy, please contact us immediately at support@twohearts.dating.
9. Data Security and Intended Audience
We implement reasonable technical and organizational measures to safeguard user data, including encryption, access controls, and secure storage
However, no system is completely immune to cyberattacks, breaches, or unauthorized access. We cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials
The App is strictly intended for users aged 18 and above. We do not knowingly collect data from minors
10. Communication and Notifications
You agree to receive service-related and account-related communications, which are necessary for using the App and cannot be opted out of (e.g., password resets, security alerts, changes to Terms)
You may also receive promotional messages, offers, or surveys. You can opt out of promotional communications at any time through the App settings or unsubscribe links
11. User Conduct and Prohibited Activities
You must treat all users with respect. Harassment, abuse, discrimination, or threats of any kind are strictly prohibited
You may not request, solicit, or offer money, gifts, or personal favors through the App
Any illegal, fraudulent, or unethical behavior may result in immediate suspension, termination, or referral to legal authorities
12. Membership Plans and Payments
12.1 Access and Feature Availability
All users have access to limited core features of the App without a paid subscription. To unlock enhanced features, an active Basic or Premium membership is required.
12.2 Membership Tiers and Plans
Free: Browse/filter profiles, send requests, and chat with matches. Ads are shown throughout the app
Basic: Includes all Free features. Removes ads, unlocks advanced filters, and enables profile verification
Premium: Includes all Basic features plus direct messaging, profile view visibility, horoscope match scores, and Incognito mode
12.3 Payment Terms
Payments are securely processed by Apple or Google. By subscribing, you agree to their respective billing terms and policies.
12.4 Subscription Management and Cancellation
Subscriptions can be managed or canceled at any time:
Via the TwoHearts™ App (Menu → Manage Subscription), which redirects you to your app store settings
Directly through your Apple App Store or Google Play Store account
Cancellations must be made at least 24 hours before renewal to avoid being charged for the next cycle. After cancellation, you retain access until the end of the paid period. No refunds are issued for unused time.
12.5 Subscription Renewals and Changes
Auto-Renewal: All paid plans renew automatically unless canceled at least 24 hours before the next billing cycle
Upgrades: Features of the new plan are activated immediately. Remaining time on the previous plan may be prorated or forfeited as per store policy
Downgrades: Take effect after the current billing cycle ends
12.6 Payment Issues and Support
For billing problems, failed payments, or refund requests, please contact your app store's support. Deep Lab (PVT) LTD does not issue or control refunds. For account-specific help, contact: support@twohearts.dating
12.7 Spotlight Feature (One-Time Purchase)
The Spotlight feature is a one-time, paid promotional tool that highlights your profile on the App's home screen for a limited duration.
Photo Requirement: A valid profile photo is required to activate Spotlight. You may change your photo while Spotlight is active, but you cannot remove it. If you wish to remove your profile photo, you must cancel Spotlight first
Display & Duration: Spotlight displays your profile to other users for a limited number of days. The visibility period and cost vary by country
Refund Policy:
If you paid for Spotlight but it failed to work due to a technical issue on our side, you are entitled to a full refund
If the feature is disrupted for more than 48 hours due to technical problems, we may issue a partial refund based on the unused period
Otherwise, all Spotlight purchases are final and non-refundable
How to Request a Refund: Email support@twohearts.dating with your purchase receipt; allow 5-10 working days
13. Effects of Account Deletion and Data Retention
You may delete your account at any time through the App (Menu → Settings → Delete Account) or by emailing support@twohearts.dating from your registered email address with the subject line: "Account Deletion Request."
After requesting deletion:
Your account will be marked for deletion and hidden from public view
You will have 30 days to restore the account by logging in again
After 30 days, the account and all associated data will be permanently deleted and cannot be recovered
We retain limited internal data for:
Fraud prevention and legal compliance
Platform integrity, as permitted by law
Transaction logs (3 years), financial records (7 years), and anonymised analytics (indefinite)
For full details on our deletion process, data retention timelines, and legal exceptions, please refer to our Data Deletion Policy.
14. Limitation of Liability
14.1 Service Provision
The App is provided with reasonable care and skill.
14.2 Liability Exclusions
We exclude liability for:
Indirect, consequential, or speculative damages
Loss of profits or business opportunities
User-generated content or third-party actions
14.3 Liability Cap
Our total liability is limited to the amount paid by you in the 12 months preceding the claim, or LKR 50,000, whichever is higher.
14.4 Consumer Rights Preservation
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Statutory consumer rights that cannot be excluded
Gross negligence or willful misconduct
15. Indemnification
15.1 User Indemnification
You agree to indemnify us only for claims directly resulting from:
Your willful violation of these Terms
Your illegal use of the App
Content you knowingly post that infringes third-party rights
15.2 Exclusions
This indemnification does not apply to:
Our negligent acts or omissions
Platform security failures
System errors or technical malfunctions
Claims arising from our breach of these Terms
16. Disputes Between Users
We are not responsible for the actions, messages, or content shared by other users
All disputes between users must be resolved independently
You are solely responsible for the content you share. Exercise caution, especially when disclosing sensitive or financial information
You may report users, but we do not guarantee resolution or action
17. Dispute Resolution
17.1 Governing Law
These Terms are governed by the laws of Sri Lanka.
17.2 Dispute Resolution Process
In the event of a dispute, the following process must be followed in good faith:
Step 1: Negotiation – Parties must attempt to resolve the matter informally within 30 days
Step 2: Mediation – If unresolved, the dispute shall be referred to a recognized mediation center in Sri Lanka
Step 3: Arbitration – If mediation fails, the dispute shall proceed to binding arbitration
17.3 Arbitration Details
Location: Arbitration will take place in Colombo, Sri Lanka
Governing Rules: Proceedings will be conducted under the Arbitration Act No. 11 of 1995 of Sri Lanka
Appointing Authority: The Sri Lanka Institute of Arbitrators shall appoint the arbitrator(s)
Language: All proceedings will be conducted in English
Number of Arbitrators: One arbitrator for disputes under USD 10,000; three arbitrators for claims exceeding that amount
17.4 Exceptions to Arbitration
The following matters are not subject to arbitration:
Claims filed in Small Claims Court (below LKR 100,000)
Intellectual property disputes
Requests for injunctive or equitable relief
17.5 Class Action Waiver
To the extent legally permissible, all disputes must be resolved on an individual basis. Class actions, representative proceedings, or collective claims are not permitted.
17.6 Regional Consumer Rights
Indian Consumer Rights: Indian users are entitled to protection under the Consumer Protection Act, 2019. However, any disputes shall first go through our standard dispute resolution process
EU Data and Consumer Rights: For users located in the European Union, your personal data is handled in accordance with the General Data Protection Regulation (GDPR). You may also lodge complaints with your local Data Protection Authority (DPA)
Other Countries: For users residing in countries outside Sri Lanka, India, or the European Union, these Terms shall be governed by the laws of Sri Lanka
18. Intellectual Property Rights
All content and rights are owned by Deep Lab (PVT) LTD. You may not reproduce, distribute, or modify content without written consent. In case of third-party intellectual property claims, Deep Lab (PVT) LTD—not Apple OR Google—is responsible.
19. Confidentiality
Both parties agree not to disclose non-public information obtained through the App except where required by law or expressly permitted by these Terms.
20. Force Majeure
Neither party is liable for failure to perform due to events beyond reasonable control (e.g., natural disasters, power outages, government action).
21. Third-Party Links and Content
The App may contain external links and third-party ads (especially for Free users)
We do not control or endorse these services and are not responsible for any issues, damages, or losses that result from their use
22. Network Connectivity
The App requires a stable internet connection (mobile data or Wi-Fi). Some features may not function without it.
23. Safety Guidelines
Follow our in-app Safety Guidelines
Report suspicious behavior
Do not share sensitive images, financial info, or personal documents with others
We will never request your password or credit card—report such requests immediately
24. Privacy of Membership
By using the App, you agree to how we handle your data. See our full Privacy Policy for details.
25. Additional Disclaimers
We do not guarantee you will find a partner or spouse
Success depends entirely on user behavior and mutual interest
Even verified users should be approached with caution—verification only confirms ID, not background
26. Changes to Terms
We may update these Terms at any time. Changes take effect upon posting in the App or on our website. You are responsible for reviewing updates. Continued use of the App means you accept the revised Terms. If you disagree, you must stop using the App and delete your account.
27. Contact Information
Developer: Deep Lab (PVT) LTD
Address: No. 272, Anguruwathota Road, Wewala, Horana, Kalutara, Sri Lanka 12400
Email: support@twohearts.dating
28. Third-Party Terms of Agreement
You must comply with the terms of your mobile network provider when using services like VoIP or mobile data.
29. Apple Third-Party Beneficiary Clause
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
30. License Grant and Termination (Google Play Requirement)
We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes. This license terminates automatically if you violate these Terms. Upon termination, you must uninstall the App and discontinue all use.
31. Legal Compliance
You confirm you are not located in a sanctioned country and not on any U.S. restricted list.
By using TwoHearts™, you confirm that you have read, understood, and agreed to these Terms and Conditions. We may update them from time to time, and continued use of the App after updates means you accept the revised version.